The government plans to replace all old style gas and electricity meters with new ´smart´ ones.
Although Which? welcomes the insight the report gives into timeframes and practicalities for the consumer, there is still a long way to go before the smart electricity meter roll-out can really be said to give consumers a good deal.
Which? chief executive, Peter Vicary-Smith says:
´The smart static meter roll-out is a massive project that´s going to cost a lot of money so it´s vital that the Government gets it right.
´This means making sure that the industry doesn´t use the roll-out as a green light to cross-sell products and services, ensuring that consumer data is fully protected. Although the Government has acknowledged these concerns, there must be zero tolerance to any companies found to be abusing this opportunity, or consumer confidence in the roll-out will be severely undermined.